At DIALOG, our approach to sustainability is supported by sound decision making, policies and systems including effective internal controls to manage risk as disclosed in our Statement of Risk Management and Internal Controls.

DIALOG’s sustainability governance is supported by key policies, systems, processes, standard operating procedures and best practices.


Governance Structure




  • Ultimate responsibility
  • Ensure business strategy contains sustainability
  • Approves sustainability strategies



  • Evaluates overall risks & opportunities



  • Approves target and market disclosures
  • Develops sustainability strategies and recommends revisions to the Board
  • Oversees implementation of sustainability strategies
  • Provides leadership over implementation



  • Implements strategies
  • Reports on performance of processes & controls
  • Reports management targets



  • Oversees business functions in ensuring robustness of system of sustainability management
  • Considers input of all business functions in sustainability process

Stakeholder Engagement

An integral part of our sustainability management approach is listening and responding to our priority stakeholders. Stakeholders are people who impact our business or are affected by our operations.

Feedback from stakeholders helps us understand their expectations, needs and concerns, allowing us to prioritise issues more effectively and address them in a timely manner. This feedback contributes to our overall business strategy and helps us meet our combined sustainability goals.

We reach out to stakeholders through a variety of formal and informal communication channels. These valuable platforms allow us to share knowledge and best practices while networking more effectively with other market players and industry experts.



5 Key Long Term Strategies


Material Sustainability Matters

Our definition of ‘material’ is consistent with the Bursa Malaysia Sustainability Reporting Guide in which a matter is material if it reflects DIALOG’s significant economic, environmental and social impacts or if it substantively influences the assessments and decisions of stakeholders.

We developed a structured process to identify, prioritise and validate material economic, environmental and social matters (“sustainability matters”) with a clear focus on key impacts, risks and opportunities.

Based on our materiality assessment process, the 5 material key sustainability matters are as follows: