With the implementation of a group-wide digital procurement system, DIALOG seeks to provide an effective collaboration with our suppliers through improved communication and processing turnaround time, while reducing risks associated with sourcing and supplier management.

All sourcing and management of suppliers for materials and services will be done using SAP Ariba.





There are resources available for you to learn more about DIALOG's Digital Supplier Platform under the User Guide section.

Overview: Summary of our Digital Supplier Platform, including key functions and end-to-end value chain of SAP Ariba.

Registration, Sourcing & Collaboration User Guides: Step-by-step manuals on how to register, participate in sourcing events and collaborate online.

The SAP Ariba Standard (non-enterprise) account is a free account for you to use and collaborate with DIALOG.

If you are not onboarded to DIALOG's Digital Supplier Platform, you will not be able to participate in tenders without specific approval and may experience delays in correspondence for transactional purposes.

To avoid receiving errors after logging in or being automatically logged out of Ariba, kindly follow the steps below:

  1. Clear all cache and cookies in your browser.
  2. Reopen your browser window.
  3. Go to
  4. Enter your Ariba login credentials.

SAP Ariba Registration

You are not required to sign up for a new account. You may log in to your existing account and register as a Supplier with DIALOG. Please note that this is subject to DIALOG's invitation to register as a supplier in the DIALOG SAP Ariba platform.

For first-time registration, you will be required to register using a User ID that will be set as the administrator of your organisation. You can then add more user IDs to your organisation's SAP Ariba account.

Yes, you can update the details of the person in charge (PICs) after registration to SAP Ariba.

This scenario occurs when the User ID you input currently exists/has already been used in Ariba. To troubleshoot this error, please input a different User ID. Kindly take note that the User ID is only used for logging in to your Ariba account – all email notifications will be sent to the email address that is registered to the Ariba account.

DIALOG SAP Ariba Platform Registration

Yes, you can select multiple products/services from the list of commodities as per your organisation's offerings/capabilities.

No, you will need to register your Ariba account with DIALOG via the registration link sent to your email.

Bank Key/ABA Routing Number is equivalent to your bank’s SWIFT Code/BIC (i.e., Bank Key / ABA Routing Number = SWIFT Code = BIC). The format of the Bank Key/ABA Routing Number is ‘SWIFTCODEXXX’ (e.g., MBBEMYKLXXX for Malaysia Banking Berhad).

The Bank Key/ABA Routing Number is a mandatory field and is important for future payments.

Account Number should be in numeric characters without any special characters and additional currency information.

The Tax Number is your Business Registration Number. To update your Tax Number, select your relevant Country and fill in the subsequent field with your company’s Business Registration Number.

DIALOG Sourcing Events

The system will send an email notification to DIALOG-registered suppliers when a new event is published.

All task/progress status change(s) will be notified via email to your organisation's registered email address(s). You can also check for updates by logging in to SAP Ariba.

For the Registration Questionnaire and RFQs, please navigate to the ‘Proposal & Questionnaire’ tab. For PO-related information/activities, please navigate to the ‘Business Network’ tab. You may find both tabs at the top of your Ariba page.

DIALOG will review the information submitted. Please keep an eye out for the email notification(s) from DIALOG to confirm your registration or request for additional information.

To access a DIALOG-initiated RFP/RFQ event, you will need to complete the Registration Questionnaire first.

SAP Ariba Online Collaboration

No, you will not be able to edit line items after order confirmation. However, you can reconfirm your order following the same steps and the edited line items will be captured.

Ship Notice should be created before delivery.

The system accepts both PDF and Word document formats. DIALOG recommends attaching a PDF version of the invoice.

  1. Check your Junk/Spam folder or;
  2. Verify the accuracy of your email address in DIALOG’s records by contacting your designated DIALOG buyer/contract admin or;
  3. Contact your company’s IT/email administrator to allow emails from:


General Terms & Conditions for Purchase Order

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